FAQs
Security Screens — General Questions
Q: What is the difference between a security screen and a flyscreen?
A flyscreen is a lightweight mesh designed purely to keep insects out. It offers no protection against forced entry and can be cut or pushed through in seconds. A genuine security screen is manufactured to meet Australian Standard AS5039, using high-tensile mesh and heavy-duty frames that have been independently tested to resist knife attacks, jemmy attacks, impact and forced entry. If your screen door does not carry an AS5039 compliance label, it is not a security screen — regardless of what it looks like or what the seller calls it.
Q: What is the difference between a security screen and a barrier screen?
This is one of the most important distinctions to understand. A security screen complies with Australian Standard AS5039 and has been independently tested against forced entry. A barrier screen — such as our BasiX safety screen — does not comply with AS5039 and is not classified as a security product. Barrier screens are a practical and cost-effective option for lower-risk areas like balconies, patio enclosures and side doors where insect protection and a visual deterrent are the main goal, but they must never be used as a substitute for a genuine security screen on main entry doors or accessible ground floor windows.
Q: What is AS5039 and why does it matter?
AS5039 is the Australian Standard for security screen doors and window screens. To achieve compliance, a product must pass six independent tests — knife shear, pull, anti-jemmy, impact, probe and sheer tests — before it can be legally classified as a security product. When you see AS5039 on a compliance label, it means the product has been independently verified to resist real-world break-in attempts. Always confirm AS5039 compliance before accepting any quote. Every security screen and door we supply at Slideit meets this standard.
Q: Do security screens really prevent break-ins?
Yes — significantly. Research consistently shows that most burglars are opportunists who target the easiest possible entry point. A properly installed AS5039 compliant security screen on your doors and windows dramatically increases the time and effort required to break in — which is usually enough to deter an opportunistic intruder completely. A quality security screen is one of the most cost-effective home security investments you can make.
Q: Can I see through a security screen from the inside?
Yes. Our SecureView Eclipx and SaltWaterSeries stainless steel woven mesh screens offer exceptional outward visibility — the fine 0.8mm wire mesh is easy to see through from inside while providing a visual barrier from outside. Our Xceed perforated aluminium screens provide slightly less visibility but still offer good sightlines with the added benefit of heat and glare reduction.
Q: Do security screens affect airflow?
Quality security screens allow excellent airflow while keeping your home secure. This is one of the biggest advantages for Queensland homeowners — you can leave doors and windows fully open to enjoy the Sunshine Coast and North Brisbane breezes without compromising on security. All three of our main security screen products — SecureView Eclipx, SaltWaterSeries and Xceed — are rated as providing excellent airflow.
Q: Do security screens come in different colours?
Yes. Our security screen frames are available in a wide range of powder coat colours including all popular Colorbond colours plus timber effect options. Colours include Surfmist, Monument, Paperbark, Dune, Charcoal, Custom Black, Deep Ocean, Pearl White, Woodland Grey and many more. We bring colour samples to every free measure and quote appointment so you can choose the perfect match for your home.
Q: Are security screens suitable for all door and window types?
Yes — our security screens are custom manufactured to suit virtually any door or window type including hinged doors, sliding doors, French doors, stacking doors (double and triple), fixed windows, hinged windows, sliding windows, casement windows, louvre windows and awning windows. We also supply patio enclosure screens, Kids Fallsafe screens and Fire and Emergency Escape screens.
Products — CommandeX Range
Q: What brands of security screens do you supply and install?
We supply and install CommandeX security screens — a 100% Australian owned manufacturer that supplies over 200 dealers across Australia. Their range includes SecureView Eclipx stainless steel security screens, SaltWaterSeries coastal security screens, Xceed perforated aluminium security screens, and BasiX safety screens. All products are custom manufactured in Australia to precise measurements.
Q: What is SecureView Eclipx and is it right for my home?
SecureView Eclipx is CommandeX’s most popular security screen product and our top recommendation for most Sunshine Coast and North Brisbane homes. It uses 0.8mm 316 marine grade stainless steel woven mesh — the gold standard in Australian home security. Key features include:
- Fully compliant with AS5039 when fitted with a 3 point locking system
- No horizontal mid rails obscuring your view — thanks to a patented tensioning system
- 316 marine grade stainless steel for excellent corrosion resistance
- Passed cyclone screen test, fire rating and 1,000 hour neutral salt spray test
- Standard 11 year manufacturer warranty, extendable to 15 years with CommandeX Protect registration
Q: What is the SaltWaterSeries and do I need it?
The SaltWaterSeries is CommandeX’s specialty product specifically designed for extreme coastal environments. It uses 316 marine grade stainless steel mesh with a protective heavy duty powder coating for additional corrosion resistance, and has passed a 3,000 hour neutral salt spray test — three times the resistance of standard SecureView Eclipx.
We recommend the SaltWaterSeries for properties within 500 metres of the coastline, or up to 2km for properties on an escarpment where prevailing winds carry salt air. For properties further from the coast, SecureView Eclipx is the recommended product. The SaltWaterSeries carries a standard 1 year warranty, extendable to 20 years with CommandeX Protect registration.
Q: What is the Xceed screen and when is it recommended?
The Xceed is CommandeX’s perforated aluminium security screen — a more affordable alternative to stainless steel that still meets AS5039 when fitted with a 3 point locking system. It is made from structural grade aluminium (thinner and stronger than standard architectural grade aluminium) using a patented fixing method.
The Xceed is a great choice for:
- Inland North Brisbane properties where coastal corrosion is not a concern
- Budget-conscious homeowners wanting real AS5039 security
- Applications where heat and glare reduction is important — the perforated aluminium acts as a sun shade
- Homeowners who want a wider colour range
The Xceed carries a standard 5 year manufacturer warranty, extendable to 7 years with CommandeX Protect registration.
Q: What is the BasiX screen?
The BasiX is a safety screen — not a security screen. It uses 0.71mm 316 marine grade stainless steel woven barrier mesh and provides excellent insect protection and a visual deterrent, but has not been tested to AS5039. It is best suited for:
- Balcony doors and windows
- Patio enclosures
- Side doors with restricted access
- Upper floor windows
- Fallsafe applications for child safety on high windows
The BasiX carries a standard 5 year warranty, extendable to 7 years.
Q: What is a Kids Fallsafe Screen?
A Kids Fallsafe Screen is a specialised security screen designed to allow windows to be fully opened safely in homes with young children. Under the Building Code of Australia, windows located 2 metres or more above ground level cannot open more than 12.5cm unless protected by a screen that can withstand 25kg of pressure at three points. Our Fallsafe screens meet this requirement, allowing you to fully open your windows for maximum airflow while keeping children safe. Available in SecureView Eclipx, SaltWaterSeries and Xceed mesh options.
Q: Can I have a pet door installed in my security screen?
Yes — pet door options are available across the SecureView Eclipx, SaltWaterSeries, Xceed and BasiX screen ranges. However it is important to be aware that once a pet door is installed, the screen no longer meets Australian Standard AS5039 and is reclassified as a safety door rather than a security screen. We will always make you aware of this before installation so you can make an informed decision.
Warranties
Q: What warranties do your products carry?
Our CommandeX security screens carry the following manufacturer warranties:
| Product | Standard Warranty | Extended Warranty |
|---|---|---|
| SecureView Eclipx | 11 years | 15 years (with CommandeX Protect) |
| SaltWaterSeries | 1 year | 20 years (with CommandeX Protect) |
| Xceed perforated aluminium | 5 years | 7 years (with CommandeX Protect) |
| BasiX safety screen | 5 years | 7 years |
In addition to manufacturer warranties, every installation is covered by our own 6 month workmanship guarantee and $20 million Public Liability Insurance.
Q: How do I register my CommandeX warranty?
Warranty registration is done directly through CommandeX at commandex.com.au/product-warranty. To extend your warranty to the maximum period, you will need to purchase CommandeX Protect at the time of registration. We will provide you with all the details you need to complete your warranty registration after installation.
Costs & Quotes
Q: How much do security screens cost in Sunshine Coast and North Brisbane?
Security screen pricing varies depending on the mesh type, door or window size and the number of screens required. As a general guide, security screen doors typically start from around $900, and window security screens start from around $480 upwards. Because we source directly from CommandeX — a wholesale manufacturer supplying over 200 dealers across Australia — we are able to offer very competitive pricing. The best way to get accurate pricing is to book a free measure and quote. We’ll come to your home and provide a detailed written quote with no obligation.
Q: Is there a call-out fee for a measure and quote?
No. Our measure and quote service is completely free with no obligation whatsoever. We visit your home, assess every entry point, give you honest product recommendations for each door and window, and provide a written quote on the day. There is no pressure to proceed.
Q: How long does installation take after I accept a quote?
Once we receive your deposit, your job is scheduled and completed within 3 to 4 weeks. We respect your time and keep you informed throughout the process.
Blinds & Curtains
Q: Do you supply and install blinds and curtains as well as security screens?
Yes — we offer a complete window furnishings and security screen service. We supply and install roller blinds, vertical blinds and custom-made curtains across the Sunshine Coast and North Brisbane, in addition to our full security screen and door range. Many customers choose to have both done at the same visit.
Q: What types of blinds do you install?
We supply and install roller blinds, vertical blinds and custom curtains. All are made to measure and available in a wide range of fabrics, colours and opacity levels — from full blockout for bedrooms to light-filtering sheers for living areas.
About Slideit
Q: Are you a licensed and insured business?
Yes. Slideit Security Screens and Blinds is a fully insured business carrying $20 million Public Liability Insurance on every job.
Q: Do you have a showroom?
We operate as a mobile service — we come to you. This keeps our costs low so we can pass better pricing on to our customers. We bring product samples, mesh samples and colour swatches directly to your home at your free measure and quote appointment.
Q: What areas do you service?
We service the full Sunshine Coast region — including Caloundra, Mooloolaba, Maroochydore, Buderim, Coolum, Nambour and surrounding suburbs — and North Brisbane — including Caboolture, Morayfield, North Lakes, Redcliffe, Petrie, Narangba, Bribie Island, Mango Hill, Aspley, Bridgeman Downs, Taigum, Chermside, Sunnybank, Albany Creek, Toowong and surrounding areas.
Q: How do I contact Slideit?
📞 Call or text: 0435 699 458 📧 Email: admin@slideit.com.au 🌐 Website: slideit.com.au
We’re available Monday to Friday, 7:30am to 4:00pm.